Refund & Cancellation Policy

DM Shiyam is operated by DM Shiyam, a Udyam-registered proprietorship based in India. Subscription payments are processed by Razorpay in Indian Rupees (₹). This policy explains when you can request a refund, how cancellations work, and how long money takes to come back to you.

This policy is part of our Terms of Service. By subscribing you accept both.

The Free plan is free forever and does not involve a payment. There is nothing to refund. You can stop using it at any time without notice.

If you're not happy with your first paid subscription (Starter, Pro, Business, or Agency — monthly or yearly), email us at dmshiyamofficial@gmail.com within 7 calendar daysof the first successful charge and we'll issue a full refund — no questions asked.

Include your account email and the Razorpay payment ID (visible in your receipt email) so we can locate the charge quickly.

Subscriptions auto-renew. Renewal charges are generally non-refundable, but we always try to be fair. If you forgot to cancel before a renewal, email us within 72 hoursof the renewal charge and we'll review your request on a case-by-case basis. In most cases where no significant usage happened during that billing cycle, we refund in full.

We do not pro-rate refunds for the unused portion of a billing cycle by default. When you cancel, your plan stays active until the end of the cycle you've already paid for — you keep the paid-for days instead of getting a partial refund.

Exceptions where we may issue a partial refund:

• Service outage > 24 continuous hours caused by us (not Meta API outages, not your Instagram token expiring).
• Accidental double-charge or any charge after a confirmed cancellation.
• Downgrade mid-cycle on yearly plans where there are more than 3 months remaining — contact us for a credit against the lower-tier price.

• Charges where more than 7 days have passed since the first payment (except as described in sections 4 and 5).
• Any plan cancelled solely because you violated our Terms of Service (spam, abuse, Meta policy violations, etc.).
• Charges after Meta or Instagram revokes your account's API access for reasons unrelated to DM Shiyam.
• Add-on consumption fees (if any) that have already been used.

You can cancel at any time, in two ways:

1. Self-serve: open your dashboard → click your plan in the top-right → Cancel subscription. You'll keep access until the end of the current billing cycle, and you will not be charged again.
2. By email: write to dmshiyamofficial@gmail.com from the email on your account. We confirm cancellations within 24 hours.

There are no cancellation fees and no lock-in period.

Approved refunds are initiated via Razorpay back to the original payment method:

• UPI: 2–3 business days
• Credit / debit cards: 5–7 business days
• Netbanking / wallets: up to 7 business days

You'll receive an email from us the moment the refund is initiated (with the Razorpay refund ID), and your bank or UPI app will notify you separately when the funds land. If more than 10 business days have passed and you still don't see the refund, forward our confirmation email to dmshiyamofficial@gmail.com and we'll trace it with Razorpay for you.

We'd much rather you email us than open a chargeback — chargebacks cost both sides fees and take weeks to resolve. If you have any issue with a charge, write to dmshiyamofficial@gmail.com first; we aim to resolve legitimate refund requests within 2 business days.

All prices are inclusive of applicable Indian GST where mandated. Razorpay issues a tax invoice for every successful charge, sent to the email on your account. Refunds are issued inclusive of GST — the equivalent GST portion is returned by Razorpay to the tax authority on our behalf.

We may update this policy from time to time (for example, to reflect new regulations or payment methods). Material changes will be announced at least 14 days in advance via email to active subscribers. The "Last updated" date at the top of this page always reflects the current version.

For any refund or cancellation question:

• Email: dmshiyamofficial@gmail.com
• Entity: DM Shiyam (Udyam-registered proprietorship, India)
• Response time: within 24 hours on business days